MAINTENANCE REQUEST
Choose the path that matches what is happening right now. If anyone is in immediate danger, call 911 before contacting Liō.
Call when there is an immediate safety risk, a security issue, or active damage that could quickly get worse. Do not submit the maintenance form and wait for a reply.
Use the Tenant Portal for routine repairs and issues that are contained and do not pose an immediate safety risk. Add clear details and photos so the team can respond efficiently and keep you updated.
Still unsure? If the issue presents an immediate danger or active property damage, call. Otherwise, submit a maintenance request.
When to call
Use the emergency path for these situations. If the issue is contained and can safely wait for scheduling, use the maintenance form instead.
Do not enter or confront anyone. Call 911 first, then notify Liō once you are safe.
Leave the property if it is safe to do so. Call 911 first, then notify Liō.
Water is spreading, cannot be contained, or could damage the suite or building. A dripping tap or routine clog is not an emergency.
The heating system has stopped and the suite is becoming unsafe.
Pipes are frozen, bulging, leaking, or have burst.
The refrigerator has stopped cooling. Move perishables if possible, then call Liō.
An exterior or shared entrance will not lock. Routine lock or key requests should use the maintenance form.